Privacy Policy

Effective date: 2026-09-02

This Privacy Policy explains what information PixelHeart - AI Girlfriend (the "App"), operated by Doga Apps ("we", "us"), collects, how it is used, and the choices you have. PixelHeart is an AI companion chat app for adults aged 18 and over.

1. Information we collect

1.1 Conversation content

The messages you send to an AI character, and the character's replies, are transmitted to our server and stored so that your conversation history can be shown to you and so the character can remember context. To generate replies, your messages (together with the character's profile and recent conversation context) are sent to third-party AI providers:

• OpenAI — generates chat replies.
• xAI — generates chat replies for some languages.
• Google (Gemini) — automatically reviews user-created characters (name, description, personality text, profile image) for compliance with our content rules.

These providers process the content on our behalf under their own terms and privacy policies. We do not send your name, email address, or account identifiers to them together with your messages.

1.2 Voice

If you use voice chat, your speech is converted to text on your device using Apple's Speech framework. Only the resulting text is sent to our server to produce the AI reply; raw audio of your voice is not uploaded. The character's spoken reply (text-to-speech audio) is generated on our server and streamed to your device.

1.3 Account and identifiers

• User ID — issued by Firebase Authentication when you sign in anonymously or with Sign in with Apple or Google. With Apple or Google sign-in we also receive the identifier the provider gives us, and, if you allow it, your display name and email address (Apple's "Hide My Email" relay address is supported).
• Advertising identifier (IDFA) — used by Google AdMob to show ads. It is accessed only if you grant permission through the iOS App Tracking Transparency prompt. If you decline, you still get the full app with non-personalized ads.
• Push token — issued by Firebase Cloud Messaging if you allow notifications.

1.4 User content

Characters you create (name, personality, backstory, greeting, and any profile image you upload) are stored on our server. If you publish a character to the character store, its content becomes visible to other users of the App.

1.5 Purchases

Subscriptions are sold through Apple's App Store and billed by Apple. We receive a purchase receipt and subscription status from Apple to unlock features. We never receive your card number or other payment details.

1.6 Usage and device data

We use Firebase Analytics to understand how the App is used (screens viewed, features used, app version, device model, OS version, coarse region, crash reports). Our server also keeps standard access logs (IP address, request time, app identifier) for operation and security.

2. How we use information

• To generate AI replies and voice, and to keep your conversation history and characters.
• To review user-created characters for safety and content-rule compliance.
• To operate sign-in, subscriptions, and push notifications.
• To show ads (through AdMob) and to measure and improve the App.
• To detect abuse, protect users, and comply with legal obligations.

We do not sell your personal information. We do not use your conversations to train our own models. Third-party AI providers process content under their API terms, which state that API data is not used to train their models.

3. Third-party services

4. Retention

• Conversation history, characters, and account data are kept while your account is active.
• When you delete your account, your conversations, characters, uploaded images, and account record are deleted from our systems within 30 days. Copies in routine backups are purged on the backup rotation schedule (up to 90 days).
• Server access logs are kept for up to 90 days.
• Data processed by third-party AI providers is retained by them according to their own policies (typically up to 30 days for abuse monitoring).

5. Account deletion

You can delete your account and all associated data at any time from within the App: Settings > Delete Account. You can also email us at developerdoga@gmail.com from the address linked to your account, and we will delete it without undue delay.

6. Children

PixelHeart is intended for adults aged 18 and over. We do not knowingly collect personal information from anyone under 18. If we learn that a user is under 18, we will delete the account. If you believe a minor is using the App, please contact us.

7. Your rights (GDPR, CCPA, and similar laws)

Depending on where you live, you may have the right to access, correct, delete, or export your personal information, to object to or restrict certain processing, to withdraw consent, and to lodge a complaint with a supervisory authority. California residents have the right to know what personal information we collect and to request its deletion; we do not sell or share personal information for cross-context behavioral advertising beyond the ad settings you control through ATT. We do not discriminate against you for exercising your rights. To exercise any right, use the in-app deletion feature or email us. We may need to verify your identity before responding.

8. International transfers

Our servers and the third-party providers listed above may process data in countries other than your own, including the United States. Where required, we rely on appropriate safeguards such as standard contractual clauses.

9. Security

Data is transmitted over TLS and stored on access-controlled infrastructure. No method of transmission or storage is completely secure; please use a strong device passcode and keep your sign-in credentials private.

10. Changes

We may update this policy from time to time. Material changes will be announced in the App or on this page, and the effective date above will be updated.

11. Contact

Doga Apps
Email: developerdoga@gmail.com